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Small Business Guide

Handmade Business Owner Guide: Make Sales with Exceptional Customer Service

Handmade Business Owner Guide: Make Sales with Exceptional Customer Service

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You started a creative small business because you loved MAKING, but you aren’t sure how to stand out or deal with sticky customer situations.

Learn easy, practical tools and tips so your client’s experience goes from good to great, therefore making you more money.

I understand that it can be overwhelming running a small business. That’s why I developed The Handmade Business Owner Guide with the help of other small business professionals so that you can get back to what you love - the making.

  • Lesson 1: How to Communicate with Customers Online 
  • Lesson 2: Personalizing the Online Experience
  • Lesson 3: Underpromise and Overdeliver
  • Lesson 4: Creating Memorable Moments
  • Lesson 5: Rule of Reciprocity
  • Lesson 6: Dealing with Challenging Customers

Save time and money with this course so that you have a clear action plan for how your business will stand out. Instead, you will be able to get back to the parts of your business you love while driving sales with your excellent customer service. 

What is Included?

- PDF Business Guide Workbook
- Video Courses that provide real life examples
- Sample Templates

How to Use

  1. Open it- for free in Canva or Goodnotes
  2. Edit it- according to your style and aesthetic
  3. Print it (optional) and refer to it throughout the planning for an organized and exciting planning process


Instant Delivery via e-mail. The Printable Workbook is ready for you to print on your home computer printer or it can be edited in Canva for free. Choose to keep it digital on your iPad or laptop or print it straight from your home computer.

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10+ Years of Handmade Business Insight

I've lived the struggles and joys of my small business. 

Your life's work should define and inspire you, provide purpose, be profitable, and most importantly, be enjoyable. 

I am living this version of the story and want to assist you in beginning your own.